We've been having a little bit of fun again with our own creative skills! We may not be a polished PR and marketing team, but we know what good scheduling means and the difference having the right algorithm can make to you and your customers.
What would you do if you could generate this extra capacity? Reduce repair leadtimes? Free up resources for planned and preventative works? Improve on community spaces? Look at retrofit and green projects?
Not all scheduling is the same, not all algorithms are the same.
Gael Sainson has been working with Bob and Linda (and their annoying jingle) to highlight another new feature of More-IQ's scheduling service..
Our first 'White Paper' - we've looked to share our experience of what we believe you need to consider when looking for a scheduling system, whether that's a standalone system integrated into your core systems, or the scheduling component of your core system.
Just because it's a component of your core system shouldn't mean your have to compromise on functionality.
If you want to discover more about how More-IQ can help with scheduling we are very happy to help and make sure you are getting the best outcomes from your systems.
Contact us via our website or message me direct on Linkedin
I have been building scheduling & optimisation softwares for more than 20 years now.
I’m still amazed to find out the common belief that optimising the travel for each individual technician ends up with optimised diaries...
Nothing more wrong...
I ran a proof of concept recently on real data already ‘optimised’ with the google api … and my global optimisation algorithm reduced the total travel time by … 45% !
If you want to know more, I written a small piece of explanations here
With most organisations having a multitude of different work-flows to deal with, can your scheduler give you the flexibility you need to ensure each and every job can be optimised in the right way.
Is your scheduler one dimensional or requires complex configuration to enable you to cope with all your work-flows?
More-IQ can offer a True Cloud, True Optimisation engine that can power your Field Service Solution across your organisation.
Global Optimisation - not just route optimisation!
Speak with More-IQ – True Cloud – True OptimisationMore-IQ are delighted to announce the launch of their new dynamic resource scheduler - More-IQ Scheduler.
More-IQ Scheduler is a new leading edge scheduler specifically built to live in the cloud and bring all the benefits of a native cloud application. Scalable, resilient, fast and rich in functionality More-IQ offers a true global optimisation algorithm that will bring an increase in efficiency even over organisations existing route planning and scheduling systems.
Offering a true cloud experience allows organisations to grow without the fear of the limitations in place with traditional schedulers, that may claim to be 'cloud' enabled but in reality are just hosted for you. These solutions can be costly to maintain, requiring expensive upgrade projects and have limitations on the number of resources and visits that can be processed.
With an extensive API suite available covering all transactions and configuration More-IQ is designed to be embedded in your core system to give a unified user experience and reduce implementation and support costs.
More-IQ have developed the solution with native cloud technology ensuring the solution can grow as required by your organisation and can be upgraded automatically and incrementally as new releases become available without any system downtime and without the need for expensive external consultancy putting you in control.
More-IQ is a true optimisation system and offers global, reactive and real time optimisation giving efficiencies over and above systems that only offer drag and drop allocation, optimisation on appointment, overnight optimisation or those using route planning API's. You need to be certain your scheduler is optimisating across you organisation and not just single operative routes.
Speak with More-IQ – True Cloud – True OptimisationScheduling has been an integral piece of the social housing sector for many years, but are you really seeing the benefits? Do we really know what our scheduling systems are doing, is everyone telling you they all do the same job? Have you really got the right tool for your organisation? You are probably losing efficiency if
Not only can this effect the operating efficiency of your organisation, but can have a huge knock-on effect in your ability to offer a first class level of customer service.
Speak with More-IQ – True Cloud – True OptimisationDelivering a service to your customers in an environment where you need to access
their property and agree on an appointment slot requires a difficult balancing act of
ensuring you are giving your customers a choice of convenient times, whilst ensuring
that you can keep these promises, work in the most efficient way and keep costs within
budget.
Making the right appointment at the first point of contact via a variety of channels is
probably the key process for this type of service.
Once an appointment is made you have made a promise to the customer and your
scheduling solution should enable you to keep that promise.
Your solution should allow you to offer the customer a variety of appointment
windows, and these could be different, dependent upon the customer or the job
requirement. This should then allow you to be presented with the right window of
availability for that customer for that job.
The next bit is the tricky bit, we want to ensure that we are now painting each of those
windows to show the most efficient slots to offer the customer.
This can only be done if your solution is able to provide a real-time global
optimisation.
What does this mean?
It means your scheduler should be able to, in a split second, calculate the cost of
delivering that job to that customer in all of the appointment windows available.
In order to do this, it needs to take into account the availability of the relevant
resources and the jobs already booked (both appointed and non-appointed) then
calculate the cost of introducing this new job.
It should be looking at potentially moving jobs around between relevant resources and
pushing and pulling jobs backwards or forwards whilst maintaining all the current
customer promises and business constraints.
This type of scheduling is very complex but critical to an appointment-based service
and not all schedulers can do this. It’s critical you have this in place because any
inefficiency you create at the first point of contact cannot be recovered even if your
scheduler is subsequently ‘Optimising’.
Why is it so important for the customer that we stay as efficient as possible? Surely
customers don’t care about efficiency - they just want the service to be on time and of
good quality?
Well not being efficient means that we lose the ability to offer the right level of service
to the customer, any of the points above will mean that appointment leads times could
get longer, appointments missed will increase, costs will increase having a knock-on
effect on quality and customer satisfaction.
Lastly be sure that if your solution is optimising after you’ve made your appointments
it isn’t removing some appointments from the schedule entirely. For some scheduling
algorithms the appointment isn’t the key priority so your solution could actually be
removing promises making more work for the planners to try to get these back into
schedule or even worse letting your customer down.
Have you asked yourself what your scheduler is doing, and is this giving you the right
result for both you and ultimately your customers?
Embed a TRUE optimisation brain and make TRUE savings
More-IQ can optimise teams with thousands of technicians and manage all the complexities of your organisation
TRUE cloud, TRUE optimisation
Speak with More-IQ – True Cloud – True Optimisation